One place for the full picture
Keep reviews alongside their property, source, rating, and original text. Import up to 1,000 reviews in a CSV at a time; repeated imports skip duplicates.
GUEST INTELLIGENCE, WITH INTENTION
The art of
listening well.
The details guests remember are the details your team can improve. Bring reviews together, spot what keeps coming up, and turn the right signals into work your team can own.
MADE FOR THE PEOPLE BEHIND THE EXPERIENCE
SCROLL TO EXPLORE ↓ THE MOMENTS BETWEEN STAYS MATTER
01 / A MORE CONSIDERED WAY TO LISTEN
A review is
A review is
a beginning,
not an ending.
A guest mentions a noisy room. Another remembers a thoughtful welcome. Both say something about the experience you are creating.
StayRead gives those observations a place to live and a path forward. Your team can read the original feedback, decide whether it needs action, assign a person, and record what changed. Nothing disappears into a spreadsheet or a chat thread.
02 / HOW STAYREAD WORKSFrom a guest’s words
From a guest’s words
to a better stay.
Bring feedback into view, decide what matters, and give each improvement a clear path forward.
STAYREAD / WORKSPACEILLUSTRATIVE PREVIEW
GUEST FEEDBACK01 / 03
The full picture,
in one place.
“The welcome was warm and the room felt beautiful, but we could hear the corridor doors closing after midnight.”
MAYA L. · SEPTEMBER 28REVIEW RECEIVED
SERVICE CASE02 / 03
An observation
becomes an action.
Soften late-night corridor noise
Check door closers and review quiet-hour rounds with the evening team.
NOISE · HIGH PRIORITYREADY FOR REVIEW
FOLLOW THROUGH03 / 03
Care has a
clear owner.
Assigned
Evening team takes ownership of the noise report.
Update noted
Engineering checks the door closers; the team logs any repeat noise.
ONE SHARED ACTIVITY TRAILNEXT STAY, BETTER
THE WORK BEHIND THE WELCOMECare is in
A CALMER WAY TO KEEP IMPROVING
Care is in
the follow-through.
Give each meaningful observation a clear owner and a visible outcome.
03 / THE WORKSPACEEverything in its
Everything in its
right place.
Built for the people reading between the lines of every stay: general managers, guest experience leads, and the teams turning observations into better service.
Patterns, with proof
Optional AI analysis groups repeated concerns and bright spots across recent reviews. Each theme includes the guest excerpts behind it, so your team can check the signal before acting.
Bring the right people in
Invite teammates to the workspace, assign cases, and add notes as work moves forward. Everyone sees the same record of decisions.
See what changed
Follow each case from draft through resolution. The activity trail makes the response visible long after the original review was posted.
A LITTLE MORE CLARITYSee the pattern.
Explore the example workspace ↗
See the pattern.
Keep the nuance.
One review may mention a loud door. Another says the corridor woke them at midnight. StayRead can bring those observations together, show the original words, and suggest a practical next step.
01 / CONNECT THE DOTS
Group similar concerns across reviews instead of treating each one as an isolated complaint.
02 / NOTICE WHAT WORKS
Bring repeated moments of praise into view, from personal welcomes to thoughtful service.
03 / LEAVE ROOM FOR JUDGMENT
Draft a Service Case from a review, then let your team verify, edit, assign, or set it aside.
STAYREAD / REVIEW PATTERNSILLUSTRATIVE PREVIEW
REPEATED CONCERN · 2 REVIEWS
Late-night corridor noise
Two guests describe doors closing loudly after midnight.
“We could hear the corridor doors closing after midnight.”
“The corridor door closed loudly several times after midnight.”
SUGGESTED NEXT STEP
Suggested pattern · Guest evidence stays visible · Your team decidesCheck door closers and quiet-hour rounds.
A CLOSER LOOKEvery stay is made
Every stay is made
of moments.
From the first view in the morning to the quiet details a team tends to behind the scenes, guest experience is built one moment at a time. StayRead helps your team listen to what those moments mean.
THE GUEST PERSPECTIVE01 / NOTICE
What the guest remembers
The smallest impressions often shape the whole stay. Keep the guest’s words close when deciding what needs attention.
THE BIGGER PICTURE02 / IMPROVE
Care that carries through
Bring the right people into the conversation, give each issue an owner, and make the next stay better.
A SERVICE CASE, IN PRACTICEA small detail.
A small detail.
A meaningful difference.
When a guest says the room was beautiful but the corridor was loud at night, the insight shouldn’t stop at a rating. StayRead helps the team capture the issue, decide who owns it, and document the fix.
See the workspace ↗STAYREAD / SERVICE CASE01 — 03
FROM GUEST FEEDBACK
“The room was lovely, but the corridor was noisy late into the evening.”
TEAM ACTION
Review quiet hours on the third floor
Illustrative example · Your team reviews every case before acting.
04 / ROOM TO GROWA place for every
A place for every
property.
Simple monthly pricing for a clearer view of guest feedback. Every plan includes the shared review workspace, Service Cases, and unlimited team seats.
One property
For an independent hotel bringing its guest feedback into focus.
$39/ month
Enquire about Starter ↗Up to five properties
One shared standard for a growing collection.
$149/ month
Enquire about Growth ↗Up to twenty properties
For a wider group with a tailored rollout.
Let's talk
Discuss your portfolio ↗Prices shown in USD per month. No online checkout yet; tell us about your properties and we’ll arrange the right plan.
LET'S TALKA better stay
A better stay
starts with a conversation.
Tell us about your property or group. We’ll reply personally with a plan and next steps.
[email protected] ↗05 / GOOD TO KNOWA few thoughtful
A few thoughtful
details.
How do reviews get into StayRead?
Import a CSV, add a review manually, or check a supported public listing page. Public page extraction depends on what that page publishes; a CSV remains the dependable path when structured reviews are unavailable.
What does the AI actually do?
When configured, it looks across up to 60 recent reviews for repeated concerns and positive signals, then shows the guest excerpts behind each suggestion. It can also help draft a Service Case from an individual review. Your team checks every suggestion before taking action. The local demo uses an illustrative preview without an AI key.
Can several people work together?
Yes. An owner can invite teammates with a single-use link. Members can review feedback, update cases, and add notes in the shared workspace.
Read between
the stays.
Make space for what guests are telling you, and for the work that follows.
Open StayRead